Solvea

Solvea provides an AI receptionist that answers phone calls, emails, SMS and live chat for small and mid sized businesses. It connects a knowledge base and popular tools like Shopify and Google Workspace so the agent can handle common questions, bookings and post purchase support around the clock.

Key Features

• Multichannel AI receptionist: Handles inbound phone, email, SMS and live chat with a single configurable agent.
• Natural language setup: Users describe what the agent should handle, then refine behavior using plain English instructions.
• Integrated workflows: One click connections to Google, HubSpot, Slack, Shopify, Calendar and Sheets so the agent can look up orders or book times.
• Knowledge base and memory: Central knowledge base plus conversation memory keep answers consistent across channels and repeat customers.
• Built in telephony: New accounts get a phone number for live testing and can route real calls in minutes.

Pros

• Fast deployment: Many users can go from signup to a working receptionist in only a few minutes.
• No code required: Business owners and support leads can configure the agent without engineering help.
• Revenue and support impact: Marketing claims include high automated resolution rates and noticeable uplift in sales for retail teams.
• Generous free tier: Credits, phone number, and core channels are available before any paid commitment.

Cons

• AI limitations: Complicated, high risk or emotional conversations still require human follow up and clear escalation paths.
• Credit based model: Teams must watch consumption and may need to experiment to estimate monthly usage accurately.
• Process change: Staff need time to adjust to AI answering first and to trust its handoff notes.

Who Uses It

• E commerce and retail brands: Use the agent to answer product questions, guide checkout, and handle order status requests.
• Medspas and clinics: Cover appointment inquiries, treatment FAQs, and initial intake questions outside normal front desk hours.
• Hospitality and real estate teams: Capture leads from calls and chat, schedule viewings, and reply to common stay or property questions.
• Software and SaaS companies: Offload routine support issues and pilot customer success playbooks without expanding headcount.
• Uncommon Use Cases: Used by training teams to review AI transcripts during onboarding, and by solo professionals to screen calls and qualify leads when they are in client sessions.

Pricing

• Free: $0 per month. Includes 1K credits per month, 3 agents, 50 MB knowledge base, integrations, 1 free phone number, email, live chat, voice, Shopify, and Google Calendar & Sheets.
• Basic: $30 per month. Includes 30K credits per month, 10 agents, 500 MB knowledge base, integrations, 1 free phone number, email, live chat, voice, Shopify, and Google Calendar & Sheets.