Aurelian Systems

Aurelian Systems provides an advanced AI solution for public safety agencies, aiming to enhance operational efficiency by automating non-emergency call handling. With Aurelian, agencies can ensure that their 9-1-1 operators are dedicated to managing emergency situations without the distraction of administrative calls. The AI operator accomplishes this by intelligently routing, triaging, and resolving non-emergency calls in a manner akin to a human dispatcher. It goes beyond the capabilities of basic call-center robots by engaging in natural conversations and directly integrating with agencies' Computer-Aided Dispatch (CAD) and Records Management Systems (RMS), streamlining the call-handling process from start to finish. Agencies looking to learn more about how Aurelian can transform their call management can book a demonstration or reach out via email.

Key Features

• Automated Call Handling: Efficiently routes, triages, and resolves administrative calls for public safety agencies.

• Dedication to Non-Emergencies: Aims to free up 9-1-1 operators to concentrate on emergency calls by taking over repetitive tasks.

• Human-Like Interaction: Operates with natural language conversation capabilities, avoiding the typical “press 0 for a representative” experience.

• Direct System Integration: Inputs information directly into CAD and RMS systems to streamline call handling.

• Accessibility for Inquiries: Provides easy booking for demonstrations and a direct email contact for further questions.